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bola338 Privacy Policy for Indonesia Accounts

We use this policy to explain what we collect, why we keep it, and how you can ask us to change it before or after you open an…

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CONTACT ROUTES

Contact Paths for Privacy Requests

If you want a correction, a copy, or a removal request, send it through the channel you already use with us. We accept WhatsApp, live chat, and email every day from 09:00 to 23:00 WIB, and we keep the same verification step for each route so the request stays tied to your account. Use the registered phone number or email on file, and include the change you want so we can match it fast. If the request is urgent, mark it as privacy so the right team handles it first.

Team online

WhatsApp

Send your registered number, the change you want, and the account name through WhatsApp. We use that route when you want a quick privacy check and need a direct reply after verification.

Email

Email works well when you want a written record. Include the same email on file, say whether you want a copy, correction, or removal, and we will log it for follow-up.

Live Chat

Live chat is open every day from 09:00 to 23:00 WIB. It is useful for simple privacy questions, and we still ask for the same match on your account before any change is made.

HANDLING RULES

How We Handle Data and Requests

Our privacy handling is built around data minimisation, account checks, and plain request paths.

Data we keep

We store the name, phone number, email, and login history needed to run your account and confirm requests. We do not keep extra fields just because they are available, and we separate active records from archived ones.

Cookie controls

Cookies help us remember your session, device, and language choice. You can clear them in your browser or reset the app session from the account menu, then log in again if you want a fresh start.

Payment traces

When a transfer arrives through DANA, OVO, GoPay, or QRIS, we keep the reference number and time stamp needed to match it to your account and handle any follow-up.

Account checks

If you ask for a change or copy, we confirm the request through the registered phone or email before we act. That step helps us stop someone else from changing your record without permission.

Retention window

We hold records only for as long as needed for account use, dispute handling, or legal retention. When the retention period ends, we remove, anonymise, or archive the data according to the record type.

How to reach us

Send privacy requests through WhatsApp, email, or live chat. Use the same contact details on file, tell us what you want changed, and we will reply with the next step after verification.

Privacy Questions for Your Account

These are the questions we hear most when you want to understand the policy before you open an account. Each answer focuses on what we collect, why we keep it, how cookies work, and how to ask for a correction or copy. If your case depends on local law, the final handling follows the rules that apply in your area of Indonesia. If your case needs more checks, we tell you which record to send.

It covers the account details, cookies, device records, and payment references we use to run your access. It also explains who can request changes and how we verify those requests before we act.

We ask for the name, phone number, email, and login details needed to create and secure your account. If you contact us from Jakarta, the same fields and checks still apply.

We keep only the reference, time, and status needed to match the transfer to your account, answer a dispute, and meet legal retention needs. We do not keep more payment detail than that.

Yes. Send the request from your registered phone number or email, tell us what should change, and we will confirm the record before updating it. The same step applies to copies and removal requests.

We keep it only while your account is active or while a legal, dispute, or record-keeping need still applies. After that, we delete, anonymise, or archive it based on the record type.

Cookies help us remember your session, device, and language choice. If you want a clean session, clear them in your browser settings or sign out from the app and log in again.

Use WhatsApp, email, or live chat, then include your registered contact and the change you want. We reply after verification and keep the request tied to the same account record.

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